Introduction

Welcome to Drivogo! These Terms and Conditions govern your use of our roadside assistance services, including towing services for cars, motorcycles, scooters, heavy vehicles, and heavy-duty equipment. By using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Services Provided

Drivogo offers a range of roadside assistance services including:

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• Towing for cars, motorcycles, scooters, and heavy vehicles

• Towing and transportation of heavy-duty equipment

• Emergency roadside assistance

• Vehicle recovery and winching services

• Battery jump-starts, tire changes, and fuel delivery

Service Availability

Our services are available 24/7, subject to availability and location. While we strive to provide prompt assistance, there may be delays due to traffic conditions, weather, and other unforeseen circumstances.

User Responsibilities

By using Drivogo's services, you agree to:

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• Provide accurate information about your location and vehicle condition.

• Ensure that your vehicle is in a safe condition for towing.

• Pay for any applicable fees at the time of service.

• Follow the instructions provided by our service personnel.

Payment Terms

• All services must be paid for at the time of service delivery unless otherwise agreed upon.

• We accept various forms of payment including credit/debit cards, digital wallets, and cash.

• In the event of a dispute over charges, you must notify us within 30 days of the service date.

Cancellation and Refund Policy

• Cancellations made within a reasonable time before the service is dispatched may be eligible for a full refund.

• If a service is canceled after dispatch, a cancellation fee may apply.

• Refunds will be processed within 7-10 business days of the cancellation confirmation.

Offers and Promotions

Drivogo may, from time to time, offer special promotions, discounts, or other offers ("Promotions") to our customers. These Promotions are provided at the sole discretion of Drivogo. The availability, terms, and conditions of any Promotion may vary and are subject to change without notice. Drivogo reserves the right to modify, suspend, or terminate any Promotion at any time, for any reason, without prior notice. The application of any Promotion to a particular service or customer is also at the sole discretion of Drivogo. Customers do not have the right to demand that a Promotion be applied to their service. Promotions are subject to specific terms and conditions, which must be met in order to qualify for the offer. Drivogo shall not be liable for any direct or indirect loss or damage arising from or in connection with the non-availability or non-application of any Promotion. By participating in a Promotion, you agree to these terms and accept that any disputes regarding Promotions shall be resolved at the sole discretion of Drivogo.

Limitation of Liability

• Drivogo is not liable for any damages that occur before, during, or after the towing service unless directly caused by our negligence.

• We are not responsible for delays or failures in service due to factors beyond our control, such as natural disasters or heavy traffic.

• Our liability for any claim arising from service is limited to the amount paid for the service.

Indemnification

You agree to indemnify and hold harmless Drivogo, its employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses arising out of or related to your use of our services.

Changes to Terms and Conditions

Drivogo reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes your acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Drivogo operates. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

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Drivogo Customer Support
Phone: +91 9946727834

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Thank you for choosing Drivogo for your roadside assistance needs! We are committed to providing you with reliable and efficient service.