Introduction

Welcome to Drivogo! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our roadside assistance services, including towing services for cars, motorcycles, scooters, heavy vehicles, and heavy-duty equipment.

Information We Collect

Personal Information

We may collect the following personal information from you:

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• Name

• Contact information (e.g., phone number, email address)

• Payment information (e.g., credit card details)

• Location information

• Vehicle information (e.g., make, model, license plate number)

Non-Personal Information

We may collect non-personal information about your interaction with our services, including:

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• IP address

• Browser type and version

• Operating system

• Referring website

• Pages visited on our website

• Time and date of visit

How We Use Your Information

Providing Services

We use your personal information to:

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• Provide and manage our roadside assistance services

• Process payments and transactions

• Communicate with you about your service request

• Improve our services and customer experience

Marketing and Promotions

With your consent, we may use your contact information to send you promotional materials, special offers, and other information about our services. You can opt out of receiving these communications at any time.

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Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, and safety of Drivogo, our customers, or others.

Information Sharing and Disclosure

Service Providers

We may share your information with third-party service providers who assist us in delivering our services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

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Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.​

Your Rights

Access and Correction

You have the right to access and correct the personal information we hold about you. You can update your information by contacting us at the details provided below.

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Deletion

You have the right to request the deletion of your personal information. We will comply with your request unless we are required to retain certain information for legal or operational purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and personalize content and advertisements. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

Drivogo reserves the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on our website and updating the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy.​

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Drivogo Customer Support
Phone: +91 9946727834

Thank you for trusting Drivogo with your personal information. We are committed to safeguarding your privacy and providing you with reliable and efficient roadside assistance services.